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Customer Support

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Activity overview

Latest activity by Customer Support
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    Customer Support created an article,

    How can I delete my account?

    Please ensure you have already cancelled your subscription before deleting your account.  Please note that deleting your account cannot be undone, and your account data and details will not be retr...

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    Customer Support created an article,

    How can I change my subscription type?

    You can manage your subscription on the platform that you previously used to purchase your app subscription: our website, Apple App Store, or Google Play Store. If you subscribed on Apple App Store...

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    Customer Support created an article,

    Does the app have a meal plan?

    No strict meal plans, the app will give you personalised guidelines on calorie intake and macros if you want it, but you can choose which meals you eat!  

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    Customer Support created an article,

    Are BURN + BUILD and workouts suitable for me?

    BURN + BUILD is suitable for men and women over the age of 13 years old. The app offers a variety of workout programmes and meal plans based on your personal data and fitness goals. It includes dem...

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    Customer Support created an article,

    How much content is on the app?

    The app is launching with 4 Full workout programs, 100s of workouts and a recipes library. More content will be added regularly.  

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    Customer Support created an article,

    What equipment is needed to complete the workouts?

    For some workouts you will need access to a commercial gym, however, the equipment needed for each workout is stated in each workout's description.  

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    Customer Support created an article,

    How do I cancel my subscription?

    There are three ways to subscribe to BURN + BUILD: via our website, Apple App Store, or Google Play Store. In order to successfully unsubscribe from the app you will need to use the same method ...

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    Customer Support created an article,

    How can I subscribe and what payment methods do you accept?

    There are three ways to subscribe to BURN + BUILD: via our website, Apple App Store, or Google Play Store. Your subscription will give you access to the same content regardless of which method you ...

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    Customer Support created an article,

    Is there a free trial period?

    For the time being we do not offer a free trial period.

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    Customer Support created an article,

    Do you offer refunds/returns?

    When you purchase your Burn + Build subscription you also agree to have it automatically renew unless auto-renew is turned off at least 24 hours before the end of the current period. You agree t...